Here Are 3 Common Mistakes To Avoid When Booking A Hotel Online

Whether you are travelling for business or leisure, online hotel booking has become the norm for majority of guests. However, the relative ease and convenience of this arrangement comes along with its fair set of challenges. The latest today hospitality news shows that there are some common online hotel booking mistakes which can cost you time and money: 

 

 

1. Wrong arrival and departure dates 

When doing your hotel bookings online, the hotel technology allows you to select your arrival and departure dates. A problem usually arises if your destination is in a massively different time zone such that there is a huge disparity in the date and time between your country of origin and that of your destination. This requires you to be extra careful when choosing the arrival date and departure date.

 

2. Misleading location 

 

Many hotel websites give a general idea of the location of the establishment. They can use expressions such as ‘in the heart of downtown XYZ’. At times, these descriptions of the location can be quite misleading hence it would be advisable for you to check Google Maps for an accurate location. 

 

3. Failure to consider resort fees

 

Some hotels charge separately for certain amenities such as WiFi or even cleaning and laundry services. This means that you should be keen to inspect the fine print before booking a hotel or else you might be surprised to get a higher bill than expected at the end of the trip. 

 

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Hotel Key Tracking for Enhanced Security

A key; it might seem like an insignificant thing, but it is what is stopping your clients from getting inside their hotel room. Hotel keys are used by a wide variety of people, from your guest to housekeeping and even the maintenance staff. This means that there are multiple key transactions taking place on a daily basis. It is therefore difficult for hotel managers to track the operations.

 

Lost keys?

Losing a house key is devastating, but losing a key to a hotel room could mean way more than just lost revenues. Customer and employee safety could be in jeopardy for starters. However, you do not have to worry about such things. With hotel technology improving, the introduction of automated management systems is proving useful for hotels. Whether you are using traditional keys or electronic cards, there is technology to aid in tracking them.

 

How does it work?

The key control system is one of such technologies. It usually contains a tamper-proof box that you can use to keep either your keys or key cards or both. The package can only be reached by authorized staff. Due to its user-friendly software that manages the box, it helps keep track of timelines between collection and return of keys.

 

If someone else tries to use the key, including authorized staff, the system sends a message alert or email to management. This method allows for the tracking of keys throughout the day, which comes in handy during security audits. A quick scan of today hospitality news on leading magazines like Hospitality Upgrade will give you insights on the variety of key control management systems that are available for your consideration. Which option is best for you? Hospitality Upgrade has the latest in hotel technology for you to consider.

Top Hospitality Industry News source to bookmark ASAP

Keeping up to date on the latest Hospitality Industry News Georgia and hotel trends is a challenge since a simple Google search yields thousands of results. Among the most popular hospitality news sites and resources, HOSPITALITY UPGRADE is the top one that you will want to bookmark ASAP. Simply put, this is a must-follow hospitality industry news site for hoteliers and business professionals who manage or advertise a hotel.

 

HOSPITALITY UPGRADE puts out a steady stream of articles and news where you will find a variety of tricks, tips, and hotel technology trends to help you improve your accommodations, advertise your property, and close the gap when turning website visitors into loyal guests. Its unique content and experts’ opinion makes it a great source that every hotelier should be reading.

 

Jammed packed full of information, HOSPITALITY UPGRADE has content varying from customer service tips, hospitality industry news to marketing. The entire content is specifically designed for hotels. It is one of the favorite hospitality resources of hoteliers as it covers a wide range of topics. Not only will you find news on hospitality movers and shakers, you will also get valuable resources like industry highlights, technology updates, and more. It is the best place to see all the nitty-gritty of the hospitality industry.

 

So, whether you are looking to further your career in hospitality or already work in any sector of the industry, add HOSPITALITY UPGRADE to your browser’s bookmarks. Signing up with them means you will get access to plenty of informative articles. Plus, you will receive the latest industry news regarding hospitality industry appointments, technology solutions, hotel news, and useful blogs. What are you waiting for now? Feel free to visit the website www.hospitalityupgrade.comand and subscribe today.

What Makes a Good Customer Experience for Hotel Guests?

To convince guests to return, hotels need to deliver better services than what was promised. This is important because consumer decisions are impacted by customer experience. Hotels must learn how to continuously innovate so that they can meet the growing and ever-changing expectations of their guests. Here are a few things that can transform your customer experience when implemented. 

The Rare or Unexpected Acts of Kindness
Hospitality brands can win new prospects and consumer loyalty through small and simple acts of kindness. For example, hotels can gift a beautiful birthday cake or a basket full of sweet treats for guests who are celebrating their birthday while staying with them. You can also set up the room nicely and have it well-decorated for couples who have booked a honeymoon suite and include a bottle of champagne on the house. These rare or unexpected acts of kindness will elevate the experiences of their guests and make them return or even recommend the hotel brand to other people.

Remembering Clients
One of the best ways that hotels can show their guests that they are appreciated and valued is by remembering and recognizing previous customers. This can be achieved by remembering their names, recalling personal details such as the concert they attended the last time, and knowing their favorite meals. Showing that you are really interested in the guest goes a long way and can help you get loyal customers for your hotel. With cutting-edge hotel technology, your staff can capture personal details about your guests that can come in handy whenever they return.

Being Friendly and Genuine
In the past, guests here okay with the repetition of formal scripts during check in or check-out. However, this not the case today. Guests are now seeking more genuine and friendly interactions during their hotel stays. Hotels should start treating their guests like family or friends. People want authentic friendships and not plastic or fake relationships. 

To provide excellent customer service, your staff members should be helpful, have friendly tones, and have positive attitudes. You should also remember that checkout times can determine whether clients will return or not. Happy goodbyes are important as it is the last impression that clients will have of your brand.

Read our other related blogs - https://www.storeboard.com/blogs/news/3-technological-advancements-in-the-hotel-industry/2925964

Discovering Hotel Industry Trends

The hotel industry continues to take new shape as new technologies emerge.  Many software products and apps are being introduced to the hotel industry. You can get hotel industry news trends from an online magazine that features contributions by industry experts and consultants.

Personalization at the core of the guest experience

Hotels are using technology to understand and provide services to their guests. From booking data and GPS technology, you are able to see what the guests’ love – the services they sought the last time they visited your hotel. You now tailor the service to align with past experiences.

Artificial intelligence eases things

Using AI-powered chatbots, it is possible to enhance online customer interactions. It removes lengthy wait times and provides intelligent responses to guest questions. Your guests are taken care of their needs keeping them more satisfied.

Virtual reality allowing you to pre-sample the rooms

Virtual reality headsets allow you to experience the rooms and the hotel surroundings before you even make your trip. You can make informed decisions because you have an idea of what to expect when you stay in the hotel. It a great marketing tool for marketers. 

Hoteliers are seeking a way to create a better customer experience while increasing workflows. You can find out more about trending technologies in the hospitality sector by reading hotel industry news trends from trusted magazines.

Read our other related blogs - https://roswell.storeboard.com/blogs/news/tips-to-help-hotels-grab-the-attention-of-their-audiences/2395104

Top 3 Hospitality Technology Trends That Are Achievable in 2020

Technology has had a major impact on our day-to-day lives. The hospitality industry has seen much technological advancement in the last few years. Technology is here to stay and it will impact the way hotels operate and guest experiences. Here are hospitality technology trends that can be followed by most hotels in 2020. 

Building an online presence
Millenials are driving the new-age hospitality and hotels must keep up with these trends. The younger generation of travelers are likely to send messages through chats directly or your website or use social media to pass their message across. Hotels can use their online presence to track what is being said about their hotel and also get important information about their clients. In 2020, hotels should focus more on taking advantage of available online tools to offer a more positive guest experience. 

Payment technology
Cyber security is in the minds of hoteliers today owing to the many data hacks and breaches. Many hotels will be looking to enhance their current technology by investing in hotel management software that integrates payment processing solutions. This way, they can leverage modern and more secure payment processing techniques that will protect their hotel and their guests. The best hotel marketing news magazine will have simple payment technology that most hotels have adopted. 

Automated services
Today, guests can do a lot using mobile devices that they are comfortable with. The use of technology has made it possible for customers to check-in and checkout using their phones. In addition, guests can now use apps to order extra services and amenities from the comfort of their rooms. Although communication between hotel staff and guest is important for hoteliers, the trends are slowly shifting to greater reliance on technology and less human interaction. Guests will be expecting to do more with technology in the hospitality industry and this trend will continue growing. 

In the modern-day hotel, technology is becoming an essential and guests expect hotels to provide the conveniences that they enjoy at home. This is why hotels need to invest in the above tech trends if they want to stay competitive and attract more loyal guests.

How Hotel Technology Has Affected the Hospitality Industry

Information technology has seen the hospitality industry make significant strides in recent years. Hotel technology, in particular, has paved the way for different innovations and inventions that make operations seamless, centralized, and more personalized. Some of the key effects include:

Internet and Marketing
The hospitality industry is currently using the internet to do much of marketing. Once a hotel uses online lead generation, it also goes through the booking, check-in, and check-out phases using the Internet of Things (IoT) innovations. AR/VR can, for example, allow a guest to take a virtual tour of a hotel's rooms and choose the ones that they want to book.

Mobile Connectivity
Mobile gadgets and smartphones are now the order of the day. They have heavily revolutionized communication, and the hospitality industry has not been left behind. The industry also uses smartphones, and with the development of mobile applications, it seeks to make such services as virtual booking, hotel maps, travel, and entertainment schedules available to hotel customers available at the palm of their hands.
 

In this era, almost everyone travels with a mobile device whenever they go on a trip. This allows hospitality businesses to tap into the use of the gadgets to reach out to potential clients with ease.
 

Computer Systems
The computer has been with us for decades now. In the hotel business, it has helped to transform communication between hotels and their clients. Additionally, a computer can be used to share information between clients and service providers seamlessly and make the clients’ experience better.