Technology has had a major impact on our day-to-day lives. The hospitality industry has seen much technological advancement in the last few years. Technology is here to stay and it will impact the way hotels operate and guest experiences. Here are hospitality technology trends that can be followed by most hotels in 2020.
Building an online presence
Millenials are driving the new-age hospitality and hotels must keep up with these trends. The younger generation of travelers are likely to send messages through chats directly or your website or use social media to pass their message across. Hotels can use their online presence to track what is being said about their hotel and also get important information about their clients. In 2020, hotels should focus more on taking advantage of available online tools to offer a more positive guest experience.
Payment technology
Cyber security is in the minds of hoteliers today owing to the many data hacks and breaches. Many hotels will be looking to enhance their current technology by investing in hotel management software that integrates payment processing solutions. This way, they can leverage modern and more secure payment processing techniques that will protect their hotel and their guests. The best hotel marketing news magazine will have simple payment technology that most hotels have adopted.
Automated services
Today, guests can do a lot using mobile devices that they are comfortable with. The use of technology has made it possible for customers to check-in and checkout using their phones. In addition, guests can now use apps to order extra services and amenities from the comfort of their rooms. Although communication between hotel staff and guest is important for hoteliers, the trends are slowly shifting to greater reliance on technology and less human interaction. Guests will be expecting to do more with technology in the hospitality industry and this trend will continue growing.
In the modern-day hotel, technology is becoming an essential and guests expect hotels to provide the conveniences that they enjoy at home. This is why hotels need to invest in the above tech trends if they want to stay competitive and attract more loyal guests.
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