Top Hospitality Industry News source to bookmark ASAP

Keeping up to date on the latest Hospitality Industry News Georgia and hotel trends is a challenge since a simple Google search yields thousands of results. Among the most popular hospitality news sites and resources, HOSPITALITY UPGRADE is the top one that you will want to bookmark ASAP. Simply put, this is a must-follow hospitality industry news site for hoteliers and business professionals who manage or advertise a hotel.

 

HOSPITALITY UPGRADE puts out a steady stream of articles and news where you will find a variety of tricks, tips, and hotel technology trends to help you improve your accommodations, advertise your property, and close the gap when turning website visitors into loyal guests. Its unique content and experts’ opinion makes it a great source that every hotelier should be reading.

 

Jammed packed full of information, HOSPITALITY UPGRADE has content varying from customer service tips, hospitality industry news to marketing. The entire content is specifically designed for hotels. It is one of the favorite hospitality resources of hoteliers as it covers a wide range of topics. Not only will you find news on hospitality movers and shakers, you will also get valuable resources like industry highlights, technology updates, and more. It is the best place to see all the nitty-gritty of the hospitality industry.

 

So, whether you are looking to further your career in hospitality or already work in any sector of the industry, add HOSPITALITY UPGRADE to your browser’s bookmarks. Signing up with them means you will get access to plenty of informative articles. Plus, you will receive the latest industry news regarding hospitality industry appointments, technology solutions, hotel news, and useful blogs. What are you waiting for now? Feel free to visit the website www.hospitalityupgrade.comand and subscribe today.

What Makes a Good Customer Experience for Hotel Guests?

To convince guests to return, hotels need to deliver better services than what was promised. This is important because consumer decisions are impacted by customer experience. Hotels must learn how to continuously innovate so that they can meet the growing and ever-changing expectations of their guests. Here are a few things that can transform your customer experience when implemented. 

The Rare or Unexpected Acts of Kindness
Hospitality brands can win new prospects and consumer loyalty through small and simple acts of kindness. For example, hotels can gift a beautiful birthday cake or a basket full of sweet treats for guests who are celebrating their birthday while staying with them. You can also set up the room nicely and have it well-decorated for couples who have booked a honeymoon suite and include a bottle of champagne on the house. These rare or unexpected acts of kindness will elevate the experiences of their guests and make them return or even recommend the hotel brand to other people.

Remembering Clients
One of the best ways that hotels can show their guests that they are appreciated and valued is by remembering and recognizing previous customers. This can be achieved by remembering their names, recalling personal details such as the concert they attended the last time, and knowing their favorite meals. Showing that you are really interested in the guest goes a long way and can help you get loyal customers for your hotel. With cutting-edge hotel technology, your staff can capture personal details about your guests that can come in handy whenever they return.

Being Friendly and Genuine
In the past, guests here okay with the repetition of formal scripts during check in or check-out. However, this not the case today. Guests are now seeking more genuine and friendly interactions during their hotel stays. Hotels should start treating their guests like family or friends. People want authentic friendships and not plastic or fake relationships. 

To provide excellent customer service, your staff members should be helpful, have friendly tones, and have positive attitudes. You should also remember that checkout times can determine whether clients will return or not. Happy goodbyes are important as it is the last impression that clients will have of your brand.

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Discovering Hotel Industry Trends

The hotel industry continues to take new shape as new technologies emerge.  Many software products and apps are being introduced to the hotel industry. You can get hotel industry news trends from an online magazine that features contributions by industry experts and consultants.

Personalization at the core of the guest experience

Hotels are using technology to understand and provide services to their guests. From booking data and GPS technology, you are able to see what the guests’ love – the services they sought the last time they visited your hotel. You now tailor the service to align with past experiences.

Artificial intelligence eases things

Using AI-powered chatbots, it is possible to enhance online customer interactions. It removes lengthy wait times and provides intelligent responses to guest questions. Your guests are taken care of their needs keeping them more satisfied.

Virtual reality allowing you to pre-sample the rooms

Virtual reality headsets allow you to experience the rooms and the hotel surroundings before you even make your trip. You can make informed decisions because you have an idea of what to expect when you stay in the hotel. It a great marketing tool for marketers. 

Hoteliers are seeking a way to create a better customer experience while increasing workflows. You can find out more about trending technologies in the hospitality sector by reading hotel industry news trends from trusted magazines.

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Top 3 Hospitality Technology Trends That Are Achievable in 2020

Technology has had a major impact on our day-to-day lives. The hospitality industry has seen much technological advancement in the last few years. Technology is here to stay and it will impact the way hotels operate and guest experiences. Here are hospitality technology trends that can be followed by most hotels in 2020. 

Building an online presence
Millenials are driving the new-age hospitality and hotels must keep up with these trends. The younger generation of travelers are likely to send messages through chats directly or your website or use social media to pass their message across. Hotels can use their online presence to track what is being said about their hotel and also get important information about their clients. In 2020, hotels should focus more on taking advantage of available online tools to offer a more positive guest experience. 

Payment technology
Cyber security is in the minds of hoteliers today owing to the many data hacks and breaches. Many hotels will be looking to enhance their current technology by investing in hotel management software that integrates payment processing solutions. This way, they can leverage modern and more secure payment processing techniques that will protect their hotel and their guests. The best hotel marketing news magazine will have simple payment technology that most hotels have adopted. 

Automated services
Today, guests can do a lot using mobile devices that they are comfortable with. The use of technology has made it possible for customers to check-in and checkout using their phones. In addition, guests can now use apps to order extra services and amenities from the comfort of their rooms. Although communication between hotel staff and guest is important for hoteliers, the trends are slowly shifting to greater reliance on technology and less human interaction. Guests will be expecting to do more with technology in the hospitality industry and this trend will continue growing. 

In the modern-day hotel, technology is becoming an essential and guests expect hotels to provide the conveniences that they enjoy at home. This is why hotels need to invest in the above tech trends if they want to stay competitive and attract more loyal guests.

How Hotel Technology Has Affected the Hospitality Industry

Information technology has seen the hospitality industry make significant strides in recent years. Hotel technology, in particular, has paved the way for different innovations and inventions that make operations seamless, centralized, and more personalized. Some of the key effects include:

Internet and Marketing
The hospitality industry is currently using the internet to do much of marketing. Once a hotel uses online lead generation, it also goes through the booking, check-in, and check-out phases using the Internet of Things (IoT) innovations. AR/VR can, for example, allow a guest to take a virtual tour of a hotel's rooms and choose the ones that they want to book.

Mobile Connectivity
Mobile gadgets and smartphones are now the order of the day. They have heavily revolutionized communication, and the hospitality industry has not been left behind. The industry also uses smartphones, and with the development of mobile applications, it seeks to make such services as virtual booking, hotel maps, travel, and entertainment schedules available to hotel customers available at the palm of their hands.
 

In this era, almost everyone travels with a mobile device whenever they go on a trip. This allows hospitality businesses to tap into the use of the gadgets to reach out to potential clients with ease.
 

Computer Systems
The computer has been with us for decades now. In the hotel business, it has helped to transform communication between hotels and their clients. Additionally, a computer can be used to share information between clients and service providers seamlessly and make the clients’ experience better.

Top Four Important Things That You Should Know About the Hospitality Industry Today

Advancing technology and changes in customer demands and needs are transforming the way hoteliers do their business. Businesses have been forced to conform to these changes for them to remain relevant in the hospitality field and to stay ahead of the competition. Here are five important things that you should know about the industry today.
 

Exploit technology to accelerate your business
Technology is transforming every industry and the hospitality industry is no different. Technology will soon be at the core of the hotel experience and customers use it before their trip to make bookings, in their rooms, and after their trip. Therefore, businesses that want to survive and succeed in the industry need to embrace technology. With time, more innovation and new concepts in the industry are resulting in the individualization of hotel services. 

Standardization is no longer the norm
In the past, hoteliers offered standardized services to their clients. However, this is no longer the case with hospitality businesses today. It is becoming essential to personalize and customize services based on the preferences and needs of the customers. You can always get more information on the current trends by checking out the leading hospitality consultants magazine.

Social responsibility is an economic and moral obligation
Today, the effects of global warming are considered to be a major risk for businesses and society as a whole. This is because businesses may lose profits and revenue. Therefore, hospitality businesses need to become more sustainable in their operations. They should not just aim at being green, but they need to develop sustainable business models because customers now want to deal with environmentally-friendly companies.
 

Develop more resilient and responsive business models
Hospitality businesses need to develop business models that are resilient and receptive. This is because tourism will become more prone to crises and riskier given the growing number of travelers. This may lead to increased regulation to help curb the increase in tourist flows in some destinations. With a responsive business model, then your business will be able to survive any hurdles. 

The hospitality industry is constantly changing and businesses need to stay ahead of the curve for them to succeed. Business owners need to know what is happening in the industry and change their business models. This will ensure that they stay in business for many years to come.

Why Your Hotel’s Property Management Systems Need An Upgrade

Today, most people in the hospitality industry have come into terms with the fact that hospitality technologies play a big part in growing a business. However, according to hospitality news headlines, only a small percentage of hoteliers around the world have their property management systems upgraded every few years. 

Given that the PMS is at the forefront when it comes to catapulting your business, you have to be familiar with the changes that come with technology. At the moment, we can agree that the technology solution that property management systems bring to the table has evolved in the past few years.

There is a lot more that you can get from the systems compared to what you were getting, say,five years ago, right? So, the bottom line is, the technology is evolving as time goes by and when the technology evolves, so are the services and solutions it brings to the table. 

So, why is an upgrade necessary? After going through several travel technologies news, I can confirm that most hotel guest expectations have gone through the roof. Guests want what can be termed as a start treatment. So, your system needs to make them feel like celebrities for a moment. Upgrading your PMS means that your operations get an upgrade as well. For example, when a guest places an order through room service, the order is fulfilled almost immediately. 

This is to say that upgrading the system enhances your service delivery and streamlines all the operations that rely on the PMS. And this will not only be good for the customer but also for you as a hotelier.