Reassuring the customer in 2021

If there is a word that can describe what travel and tourism customers are looking for in the hospitality and hotel business in 2021, that word would be reassurance. The aftermath of the events of 2020 is that many customers are yet to regain their total confidence in their safety and security each time they travel. While a lot has changed since the almost worldwide lockdown last year, many travelers are treading cautiously and they are looking to the industry to provide them with the reassurance that they need to resume traveling. 

 

This is where trusted publications like Hospitality Industry News Georgia play a huge role in providing the hotelier and other industry players with much needed information and latest development in real time so that they are well informed and adequately prepared to ally all the customers’ fears and concerns. Customers want to know whether it is safe to travel to a particular destination, what measures the hotel has taken to protect its customers, which vaccination protocols are acceptable for the destination and so forth. This information must be at the fingertips of the hotelier which will go along way in boosting the customers’ confidence and trust.

 

Keeping up with Today Hospitality News is now a matter of life and death for any business in the hospitality industry because simply having the right information at just the right time will enable the hotelier make the right decision which could save lives, save the business and secure the livelihoods of its employees.

The interface between marketing and technology

Once upon a time the word marketing used to rapidly conjure images of paid advertisements on television, newspapers, magazines and lately on the internet. Marketing has however evolved in the recent past to concentrate majorly on the internet and especially on social media. To add to that, marketing now more than ever has very close links with Information Technology to leverage on all the latest IT trends and incorporate them into marketing. This has seen the increased use of apps for just about every activity and by each business more so in the hospitality industry. Major hotels now have their own apps and smaller outfits are expected to follow suit. So how can we expect the latest trends in Technology to influence Marketing in the hospitality industry?

 

Many customers now make reservations directly from their phones. Many people now rely on various online platforms and travel websites to look for accommodation and make bookings straight from their phones. A lot of their decisions are based solely on reading feedback from other customers. Marketers now more than ever need to work hard at convincing their customers to rate them positively in travel blogs and other sites that collect customer experience data as right now this seems to be one of the most important avenues for marketing.

Having travel technology news at your finger tips is now a requirement for any hotel marketer to ensure that you stay abreast of all the latest trends in the hospitality industry. One way of accomplishing this is by subscribing to various hospitality news magazines and blogs.

 

 

Why Hotels Should Embrace New Systems For Effective Operations In The Service Industry

Many hotels want to serve clients easily. However, the manual system proves harder by the day to adjust and it has made it harder for several people to obtain incredible results. It is essential to choose reputable channels like online marketing and ensure the clients access incredible customer care services. However, the process of choosing the ideal technological features is not easy. This is why many hotel players connect to establish ways of improving the industry. 

 

Reach new clients easily by using social medical channels and updating the website. When you include the measures you have in place in terms of safety and isolation due to the pandemic, you find it easy to engage and connect easily to people. However, this is not easy when one does not choose professional marketing methods. Engaging in the right marketing methods has come in handy and enabled several players to reach new markets easily. 

 

Update the features easily on the site to engage many users and have an easy time engaging and ensuring the clients are satisfied. The Hotel Marketing NewsMagazine indicates that sites, which are regularly updated tend to attract more clients. Ensure you give vital information like the documents required to book, vaccination details, and payment methods. By having these details on the site, it proves easy to engage different users globally.

 

By getting information on the Hospitality Systems News Updates many hotel players find it is quite easy to remain informed and have the capacity of adapting diverse systems to aid in the running of the facility. 

The Role Played By Technology In The Hospitality World

The online world has made it easy for people to book vacations, conference facilities, wedding venues, and other getaways. You only need to have internet and online means of payment. You can use this as a good way of getting to book your travel easily. Online travel magazines make it easy for several people to familiarize themselves with the latest changes in the hospitality world.

 

You have the assurance of keeping abreast with the latest technological features. This starts from the booking, security, health measures, and most importantly the comfort amenities on offer. You can schedule your booking easily and have the services delivered on time. These are some of the features many people look forward to when booking vacations.

 

Consulting technology magazines keep you informed on the changes happening in the hospitality world. By accessing the Hotel Technology Magazine, readers have the opportunity of learning and getting to know more about changes, which facilitate fast booking, increased measures to prevent the spread of diseases, and the latest security features from keyless entries, security cameras, and instant alarm response. 

 

Innovating new ways of attracting and retaining clients has seen many hotels grow in leaps and bounds. It is important to embrace new ways in the area of operation. Clients want shorter booking periods, and faster security methods adapted especially when inspecting bags. You want the facility to grow and by connecting to the latest Hotel Technology features, you witness customer satisfaction. The conference facility has modern gadgets to ensure incredible connection and ease of use by different parties. 

How to Deal with Difficult Hotel Guests

 Exceptional customer service is crucial to the success of any hotel property. It is easy to offer great service to happy clients but very difficult to deal with grumpy customers. In the hospitality industry, you will meet unfriendly guests at some point in time and you should know how to deal with them. This way, you can be confident that they will leave feeling great about your hotel business. Here are ways to deal with difficult guests.

Listen with care

Listening to guests is the first step to dealing with them. This can be quite a challenge given that most people may find their minds wandering away. This is because you are thinking ahead as you try to find ways of answering the guest. When you listen, the customer will feel that you care since you are quiet as you hear their complaints. Be sure to maintain positive body language by maintaining eye contact and an open body position. Let them know you have noted their complaints and are working to solve their issues.

Always apologize

Whether you or your employees did something, you should still apologize. It does not matter whether the complaint is legitimate or not. You apologize kindly to unfriendly guests because you still want them to be loyal customers and you do not want them to speak ill of your hotel brand to family, friends, or their followers online.

Avoid arguing

The worst thing hoteliers can do is to argue with grumpy guests about the situation. When things are emotional on both sides, then you may not have a favorable outcome. It is best to allow the hotel guest to do all the venting and when they are done, show them that their concerns have been noted and will be handled in the best way possible. Reading travel technologies news can help you find the best strategies to stay calm and avoid arguments with guests.

Find a solution

Make sure that you offer a solution to your unfriendly guest. You can ask the guest what they feel would be the perfect solution for their problem. In most cases, the solutions are always simple and when you request the customer to give a solution, you are putting them in the driver’s seat. This also shows that you care about the final outcome.

Follow up

Ensure that you always follow up with the hotel guests as this will offer closure for both parties. Check with the guest to ensure that his/her grievances were solved. You can even send them a personal note after their stay to thank them for their visit. This will show your customer that he/she is valued.

In the hospitality industry, hotel guests expect excellent customer service and this experience begins with your staff. How you and your employees deal with difficult guests is what sets your property apart from the competition. With these tips, you can turn a grumpy hotel guest into one that is happy and satisfied and may even earn a loyal client in the process. Check out travel technologies news to get more tips for dealing with grumpy hotel guests.

Top Four Factors That Hoteliers Should Consider When Designing Their Hotel Websites

 

Your Hotel website design shows travelers how much you care about them and their travel experiences. People want to see images, branding, price offers, and more when they visit your website so that they are inspired to book. If your website is from the 90s and your website is littered with unattractive images, then people will avoid booking with your hotel. Here are four components you need to consider on your hotel website.

Rich photos and video

When visiting a hotel website, many visitors usually consider images as their first decision-making factor. Photos and videos bring about a unique emotional connection that can never be replicated by plain text. Hoteliers should include images and videos on their website and on the best hospitality news magazine to inspire people to make a booking.

Clean design and straightforward navigation

Guests visit your hotel website to find information about your property. If your website has a messy design or is cluttered, then visitors will have challenges finding what they are looking for quickly. As a result, the bounce rates will be higher. Hoteliers must ensure that their websites have relevant contact details, hotel address, and other important information clearly and boldly displayed. Get detailed information on clean website design from hospitality professionals news magazines.

Best prices and value

A website that displays unique value helps visitors understand why they should book directly on your hotel website. You should use attention-grabbing images and clear content to show off the unique value that your hotel offers. Highlight the amenities you offer to guests, showcase, the amazing destination you are in, and offer promotions and prices that incentivize people to make reservations. With the best hospitality news magazine, you can know how to provide value and the best prices to your guests.

Clear Content

Hoteliers must ensure that their website offers the main information that travel shoppers are looking for. Guests do not want massive literature, but want to know about your hotel property. Ensure that all website content is up to date and engaging. You need to tell your guests what sets your property apart and why they should book.

Today, every hotel business needs a website to thrive in the hospitality world. This is because many travelers book their reservations online and you will miss out on great revenue opportunities if you ignore this. Be sure to keep these factors in mind and you will have a hotel website that inspires more people to book and boost your revenue. Be sure to check out the best hospitality professionals news magazines for ways to improve your hotel website.

 

 

Ways That Restaurants Can Incorporate Technology into Their Operations

There are many ways that hotels can benefit from advancing technology. To deliver excellent customer service at your restaurant, it is important to incorporate technology into your operations. However, the technology you choose will depend on the type of restaurant and what you want to achieve. Here are ways that you can use technology in your restaurant operation.  

 

Kiosk or table ordering 

Most casual dining customers find this ordering system very easy and quick. They also enjoy the speed and convenience that comes with it. Therefore, make sure that your restaurant or chain of restaurants has table or kiosk ordering as part of your hotel technology tools. 

 

 

 

Online ordering 

With billions of people using the internet every day, enabling your customers to order online will give them easy access to your business. They will be able to conveniently browse and order from your online menu. Furthermore, most people spend more money buying food online because they are tempted to try out more options. You can encourage large orders by using prominent calls to actions. Ensure that your website is mobile-friendly so that customers can access them with ease.  

 

Offer free Wi-Fi 

With people spending most of their time online, you should leverage the power of the internet and hotel technology. You can do this by providing free Wi-Fi to your customers. This will ensure that people spend more time in your restaurant and will end up making more orders.

 

Games at the table 

Parents with young children tend to be exhausted after a long day working or taking care of the kids. Restaurants can give parents a break and some rest by occupying the children with games. You can provide gaming devices at the restaurant table, coloring books, or a media or TV room for children. 

 

With the afore-mentioned tips, you can ensure that your diners are satisfied and happy. There are many innovative travel technologies news tools that you can incorporate in your restaurant to ensure great customer service. This will not only give you repeat customers, but will also boost your bottom line.